Public  Applicant for work, in AFR or employees on training vacation

Goals Helps companies, organizations, training centers resources centers associations local and territorial collectivities to integrate the New Technologies of Information and Communication (ITCs) and in particular to follow them in their information and training processes. Allow them enter in the universal Infohighway by learning them the progress of the knowledges which is becoming for businesses a priority source of growth.

Program

Information Systems
Infrastructures, concepts and tools, strategies (14h)

• Computing Infrastructures: the components
• The servers
• Networks and Communications
• Internet, Intranet, Extranet (INet)
• Computing Infrastructures: The main trends
• The object approach
• Multimedia
• Architecture 3 third
• Specialized processors and multiprocessors
• Fields of use : potentials and evolutions
• Office Automation and tools standards
• Development of applications and software packages
• Decisional Computing
• Groupware
• Strategy of Information System
• Corporate strategy and strategy of Information system
• Management the heritages and transition
• Investisments, costs and computing profits
• Computing operational management
• Main steps in a computing process
• Locate the information in the company
• Computing subcontracts
• Evolution of the computing scientist trades

• Network : the basic notions
• Principles of architectures
• Elements and topologies
• The standardization and the OSI model
• Organization by levels and the OSI model functionning
• Standards protocols
• Standarization organisms
• Normalisation Standarization by lazw and by fact
• Standard TCP/IP and the Internet protocols branch
• Public Networks
• The telephone network
• Dedicated lines
• Data comms networks by packages: X25, Internet
• The ISDN
• Les The evolution of the public networks and services available
• Les principles of taxation and the forecasted evolution of the costs in the actual context of deregulation
• The Internet impact
• Interconnection and Architecture of company networks
• The basic techniques
Evolution of the company networks
Basic mechanism on a network
Evolution of cablings
Basic notions
Ethernet normalized IEEE 802.5
Token Ring IEEE 802.5
Alternatives high debits
• Company internetworking
Bridges
Switches or switches
Routers
Concentrators, Hubs and Smart Hubs
• Company networks architecture
Location of the various techniques of interconnection
Offer bridges - routeurs-commutateurs
Offer concentrators, Hubs
Evolution of the architectures
• Networks with high debit
• Public infrastructures with high debit
• Techniques of fast packages: Frame Relay, ATM, RNIS, Wide Band
• New high public utilities professional debits (SMDS, local buckles) or residential (XDSL, modems cables)
• Networks administration
• Basic notions
• Applications
• Management of the security
• The evolutions of the telephone
• Autoswitches PABX of new generation
• New services of telephony
• Virtual private networks, Call centres l
• Services of "intelligent" networks
• Computer collaboration / telephony : context and applications
• Telephony on Internet
• Communications without thread
• Principles of radiocommunications
• Systems macro - cellular 
• Systems microphone - cellular
• Communications of data without thread
• Systems of satellite communication

• The Basic concepts of the Computer Audit
• The concept of Audit and its big principles. The step of the Audit
• The Audit, the expertise and the advice
• Audit applied to the data processin g: common points and differences with the other audits
• Examples of computer audits
• The various computer types of audit
• The Audit of the Economic planning
• Role of the computer economic planning: plan, guiding plan, etc....
• Three dimensions of the guiding plans: architecture, cost and working device
• Practices observed in guiding plan
• Control points: Coherence between the objectives of the guiding plan and the strategy of the company
• The Audit of the Computer function
• Location and structure of the computer function
• Capacity to reach objectives with security and efficiency 
• The Audit of projects
• Evaluation of risks linked to projects
• The Audit of studies
• Non-qualitative risks
• Skid of costs and delays
• The Audit of the Microcomputing
• Risks linked to the decentralization
• Peculiarities of the follow-up of the materials and the software packages
• Procedure of management of the park and the purchase
• Respect for safety regulations
• The Audit of the production
• Missions and stakes in the exploitation
• Risks linked to the exploitation
• Impact of these risks on the system of information and on the functioning of the company
• The Audit of networks and the communications
• Evolution of technologies, improvement of performances but increasing complexity of networks
• How to benefit quickly from the decline of costs ?
• The Audit of the security
• Risks linked to the system of information
• Four fundamental notions: threats, risk factor, demonstration of the risk, mastery of the risk
• The factors of limitation of risks
• The Audit of operational Applications
• Required to estimate periodically applications
• The importance of the respect of the rules of internal contro : correspondence
• Appreciation of the contribution to the efficiency of the device
• The following of a mission of Computer Audit
• Preparation of the mission of computer Audit
• Definition of the mission : role and importance of the order of mission
• Questions put by the decision-makers : to answer objectively composed questions
• The four phases of the mission
• Economic planning of the mission : the choice of the step
• The rules of conduct of the listener
• The temptation to widen mission
• To draft the audit report : contents, method of editorial staff
• To propose operational recommendations
• The follow-up of recommendations

• The new guiding plans
• Opportunity of a global reflection
• Definition and objectives of the guiding plan
• Characteristics of the guiding plan
• Structuralization of the step
• Balance of experiences and practical advices
• Methods and tools of the guiding plan
• Traditional approach
• Variants and recent contributions
• The guiding plan in the practice
• The strategic guiding plan
• The guiding plan of the system of information
• The guiding plan of the computer function

• Le conseil et le consultant
• Expectations and necessities of the customers
• The added value of the consultant
• Ethics and behavior of the consultant
• The work of the consultant in the environment
• The factors of success in this profession
• Stumbling block typical
• Dynamics and perspectives of the activity of the consultant
• The processes of advice
• The process of intervention
• The process of understanding customer
• The process of team
• Professional process
• Fundamental professional
• The identification of the criteria of performance
• Features to be assured
• The targeting of the intervention
• The definition of the objectives of information
• The optimization of the information
• The continuous formulation of the information, the argumentation, the progress
• Methods of the formulation continue. Practices
• The professional tools
• Key questions, to direct, to clarify and to advance works
• The collection of information, to administer in best the basic resource of the consultant
• The conversation of advice, to dread realities and situation of the customer
• Reports and presentations - customer to develop a collaboration organized with the customer
• The computer supports, to line and to favor methodological performance: identification, functioning

• The preparation of the intervention
• The conception of the intervention
• The implementation of the team of intervention
• The practical definition of the intervention
• The organization and the progress of the intervention
• The management of time and the schedule
• The management of information and the business file
• The management of relations and the responsibilities
• The management of the customer and the communication
• The management of the risk and the "Business independant review"
• The personal organization of the consultant and the management of the intervention
• The attitudes of the consultant and the mastery of the intervention
• Time and profitability of the intervention
• The optimization of time and the contribution to the intervention
• The manager and the management of the intervention
• The key factors of performance and against - performance of the consultant in intervention  

• Current state and evolutions
• The current state of internet
• The world wide Web
• Internet / Intranet / Extranet
• The legal aspect
• Technology, costs and constraints
• The types of access to Internet
• Reminders on TCP / IP
• Mechanisms and protocols of service
• Exploitation
• Reassurance of accesses and services
• Technologies customer - Web server
• HTML
• HTTP
• CGI
• Scripts
• Java and objects "network"
• Activate X
• Access to data
• Webcasting and agents
• The electronic mail (e - mail)
• Forums ( news )
• Network to compute
• Multimedia
• Tools and services : panorama of the market
• The French suppliers of connectivity Internet
• Electronic business
• The tools of access to Internet
• The waiters(servers) HTTP
• The tools of development
• Implementation of an Internet / Intranet service
• Creation of a Web server : methodology and costs

• Internet and Intranet : some reminders
• Network Architecture
• Panorama of the standards
• Administration services
• Communication services
• Distribution Information services
• Seek Information services
• Security and confidentiality services
• The tools of the Internet user
• Toward a universal workstation ?
• The services and connective suppliers
• The emerging technologies
• The concept of push of content information
• The strong and weak points of the Net
• Internet, intranet and externet toward a banalization of the banalization of the workstation and the openning of the Information System ?
• Intranet, electronic mail and groupware
• Net Openning of private electronic mail on the Net
• Advantages and drawbacks
• The News NNTP
• The perspectives on agenda management shared with ICA
• Interface between Groupware tools and Intranet
• The evolution of the product on the market towards the Internet standard integration
• Others (Net Meeting), visioconference (Net Show), telephony (Web Talk)
• Intranet and the distribution – publication of information
• The different HTML versions
• The creation HTML pages
• The files distribution by FTP
• The anagement of the Web Documentary
• Panorama of the Web server offer
• Intranet and client-server
• The type of client-server allowed by Intranet
• Programming oriented Web
• The graphic tools development under Java
• The graphic AGL oriented components: evolution of the existin tools and the new offer (NetDynamics, Java Studio, Cold Fusion)
• Interfaces between data bases and applicative servers
• How to solve the problems ?
• The evolution towards dedicated Intranet servers
• The Intranet impact on the Informatio system
• Which following ?
• The generalization of Intranet
• Is it possible to build an Intranet on a non open protocole ?
• How to manage a IP address ?
• How to insure the coexistence of NDS directories and DNS domains ?
• How to insure an efficient security ?
• Problematic asked by the Network Computers
• Economical and organisational : How to go on Internet ?
• Internet inside DSI
• The specific problems of admininstration and maintenance connected to Internet
• The reality of the costs and the maturity of the offer. Is Internet a real affordable Information System?

• The specification of the site
• Approach the Web
• The purpose of the site
• The main choices
• The conception of the site
• The organization of the navigation 
• The references for an Internet user
• The solutions offered by the Technology
• The contents preparation
• Identification of the contents
• The graphic technics and tools
• Creation of Web pages and scripts
• The HTML development
• The Layout page
• The customers languages
• The scripts servers
• Through more interactive Web sites
• Set up a Web site
• Set up a server
• The visibility of a Web site
• The life and administration of a site
• The content animation
• The webmaster
• The specificities of a Web projet
• The sensitive ponts
• The methodology

• The specificities of the Electronic Commerce
• Cyber customer profile
• The most attractive products
• The main trends of the market
• Specific Marketing and Web sites
• Electronic Commerce and the company organization
• The specific strategies
• Setting up a Marketing policy
• How to give increase the value of your Web site
• On line payement and protocoles of transactions
• The telepayment, the technologies offered
• The available options
• The protocoles
• The Electronic Certificate
• The French regulation
• The suppliers of transactions and E-commerce servers
• The technological players
• The prestataires
• The consortiums
• The different concepts
• The « trade » servers
• The location and the costs
• Les chiffres du commerce électronique

•   The customer relationship
• The e-client
• The site Web
• The e-commerce
• The e-maketing, The e-publicity
• The customer following-up
• The e-company
• The « zero latency enterprise »
• The e-processus
• The WebEDI
• The e-services
• The e-collaborator
• The impact on the Inforpation System
• The technical infrastructure
• The security aspects
• The legal aspects
• Which e-strategy

• Marketing Applications and sales a hight technology service

Duration 250 hours